Returns & Refunds Policy

UK Islamic Academy

Form: Refund & Return Form
Email: info@ukiapublications.com

Overview

Thank you for shopping with UK Islamic Academy.

If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.

Your Right to Cancel

You have the right to cancel your order within 14 days of receiving your goods, without giving any reason, in line with UK consumer law.

To exercise your right to cancel, you must notify us by submitting a request via:

Refund & Return Form or by email: info@ukiapublications.com

Returns Policy

We offer a 7-day return window for standard returns, starting from the date your order is delivered.

To be eligible for a return:

    • Items must be unused and in original condition
    • Items must be returned in original packaging
    • Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To request a return or refund, please complete our online form: Refund & Return Form

You will need to provide:

    • Order number
    • Product details
    • Reason for return
    • Photos (if item is faulty, damaged, or incorrect)

Returns must be approved before sending any items back.
Unauthorised returns may not be accepted.

Return Shipping

    • You are responsible for the cost and risk of returning goods unless the item is faulty, damaged, or incorrect
    • We recommend using a tracked and insured delivery service
    • We are not responsible for items lost or damaged during return transit

Return instructions, including the return address, will be provided after approval.

Faulty, Damaged, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

    • Faulty
    • Damaged
    • Incorrect

You must report this within 48 hours of delivery via:
ukiapublications.com/returns-refunds

We may request photographic evidence to process your claim.
If approved, we will offer a replacement or full refund.

Non-Returnable Items

The following items cannot be returned:

    • Personalised or custom-made products
    • Digital or downloadable items
    • Items not suitable for return due to hygiene reasons if opened
    • Items that have been used or are not in original condition
    • Clearance or sale items (unless faulty, where required by law)

Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

    • Refunds will be processed to your original payment method
    • Refunds will be issued within 14 days of receiving the returned goods

Please note:

    • Your bank or card provider may take additional time to process the refund

Exchanges

We do not offer direct exchanges.

If you require a different item:

    1. Submit a return request
    2. Return the original item (if approved)
    3. Place a new order

Gifts

If your item was purchased as a gift:

    • A refund may be issued as store credit where appropriate
    • Otherwise, refunds will be processed to the original purchaser

Late or Missing Refunds

If you have not received your refund after the expected timeframe, please contact:
info@ukiapublications.com