Frequently Asked Questions
FAQs
Are your books suitable for beginners?
Yes. Many of our publications are written for beginners, students, families, reverts, and anyone looking to learn authentic Islamic knowledge in English
Do you sell Qur’ans and Mushafs?
Yes, we offer various Qur’an editions including pocket mushafs, Usmani script Qur’ans, and large multi-volume mushaf sets.
Do you offer wholesale pricing?
Yes. For wholesale enquiries or consultation regarding Islamic syllabuses for madrasahs and institutes, please contact us directly via email.
How long does delivery take?
Delivery times may vary depending on your location and shipping method selected during checkout.
What is your returns policy?
You may request a return within 14 days of receiving your order, provided the items remain unused and in their original packaging.
How long does my order take to receive?
First class signed – Delivered within 1-3 working days
Royal Mail 24 – Delivered within 24 hours
Royal Mail 48 – Delivered within 48 hours
Special Delivery Guaranteed by 1:00 pm – Next-day delivery by 1:00 pm
Do you ship internationally?
Yes, we do ship internationally. However, perfumes, fragile, and flammable items cannot be shipped abroad.
How do I contact customer care?
You can message us on WhatsApp or email us at info@ukiapublications.com
What do I do if my items are faulty or damaged?
Please contact us immediately and we will arrange a replacement or return.
Can I change my order after placing it?
If your order hasn’t been shipped, we can usually make changes or cancel it. We dispatch orders promptly. Email or call us as within two hours. Once dispatched, changes can no longer be made.
Are prices online and in-store the same?
Generally, yes. Some price differences may apply during promotions or sales
What are my delivery options?
We offer standard next day delivery on all UK orders before 12 pm and international orders.
Where can I collect my order?
Collection address is included in your confirmation email. Alternate pickups can be arranged
How long does my order take to receive?
We have partnered with DPD, for the best online delivery experience.
We offer next day dispatched same day up to 3pm and Monday - Friday.
International Europe: 3-7 working days
International rest of the world: 10-15 working days.
Do you offer any discounts or promotions?
Yes! We regularly offer seasonal discounts, bundle deals, and exclusive promotions to our email subscribers. Sign up to stay updated and enjoy special savings.
Can I request a specific item not listed on your website?
Yes - we would love to help! If you’re looking for a book or product not currently listed, please contact us and we’ll do our best to source it for you or suggest alternatives.
Do you offer wholesale or bulk purchase discounts?
Absolutely! We welcome bulk orders for mosques, schools, and community events. Please get in touch at info@ukiapublications.co.uk or register through ‘Trade’ link with your request and we’ll provide a tailored quote.
What is PayPal Pay in 3?
PayPal allows you to split your purchase into 3 payments over 3 months
What is Klarna Pay?
Klarna lets you shop now and pay later. You can split your purchase into interest-free instalments or choose to pay after delivery, depending on the option available at checkout. Klarna offers flexible payment plans, with clear reminders and no interest when payments are made on time.
What is Clearpay?
Clearpay lets you spread the cost of your purchase into 4 interest-free payments. The first payment is taken at checkout, with the remaining three automatically collected every two weeks. There’s no interest when payments are made on time.
Delivery Options Overview
WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 3-5 working days |
|
|---|---|
|
Orders over $100: All day delivery. Order anytime: |
FREE |
|
Orders under $100: All day delivery. Order anytime: |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
|
Next day delivery Get it next day, 7 days a week |
|
|---|---|
|
All day delivery. Order by 9pm. |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
About UKIA Publications
Based in Leicester, UK, the ‘UK Islamic Academy’ is a renowned institution with a large collection of publications to its credit, ranging from children’s stories to biographies. Collectively, the entire publication arsenal of the Academy forms a robust series for a well-grounded Islamic syllabus, which can be utilised by children and adults alike for a simple yet enriched guidance to the essentials of major Islamic disciplines.
‘UKIA Publications’ is the online store for the prestigious UK Islamic Academy publishing house that publishes classical academic Islamic works for adults and children alike.
Its pioneering publications have sparked a yearning of seeking true knowledge of the Deen.
